interactive voice response

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interactive voice response-IVR hosting is a type of interactive voice response (IVR) service that allows businesses to take advantage of call automation without having to invest in specialized equipment or hardware. IVR hosting companies often develop their own IVR technology and "host", or provide technology that is stored on their own equipment and/or web servers. The actual services provided by a hosted IVR can vary greatly, and largely depends on the unique needs of the client.

Aside from the lack of equipment needed, there are several other key aspects that differentiate IVR hosting from conventional IVR services, including: the level of programming required, initial upfront expenses, guaranteed uptime, and available technical support.

Programming is often a very intensive component of any IVR. This is because conventional IVRs rely on every single hypothetical customer scenario being programmed and scripted with an appropriate list of responses. Some sophisticated providers use smart IVRs which are based on artificial intelligence to replace this antiquated model of call automation. This feature can greatly minimize programming because applications can be designed by the provider and implemented remotely for you.
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